Frequently Asked Questions
What is a personalised gifting ticket?
Our personalised gifting tickets are beautifully designed, physical tickets customised with the recipient's name, event date, and a special message. These tickets are a thoughtful keepsake to celebrate a special event, such as a concert, day out or theatre show. We do also provide a PDF option where we wont send you the physical ticket but email a PDF to you to allow you to print out.
Is this ticket valid for entry to the event?
No, our tickets are not for event entry. The actual event tickets are sent digitally by the venue or event organiser. Our tickets are a creative, tangible way to mark the occasion.
Can I choose any event for the ticket?
Yes! You can choose any concert, theatre show, or experience you’d like. Just let us know the event details, and we will customise the ticket accordingly. If you don't see the ticket you want you can just email us!
What makes these tickets special compared to e-tickets?
Our tickets offer a unique, personal touch that e-tickets lack. They act as a physical memento and add an element of excitement for the recipient when they open their gift.
Can I personalise the message on the ticket?
Absolutely! You can add a custom message that will be printed on the ticket, making it a heartfelt and memorable gift.
How long does it take to receive my personalised ticket?
Once you've placed your order, it typically takes 1-2 days to create and ship the ticket. Delivery times vary depending on location and postage selected.
Can I customise the design?
Yes, we offer a variety of designs tailored to different events, including concerts, theatre shows, and more. Choose from our selection or let us know if you have something specific in mind.
Is there an option for gift packaging?
Yes, we offer beautifully crafted gift packaging to make your ticket presentation extra special. Some tickets show the special box - if you dont see it against your ticket email us and we can help out!
Can I order a ticket for an event that has already happened?
Yes! Our tickets can be a great way to commemorate an event that’s already taken place, serving as a treasured keepsake.
How do I place an order?
Simply choose the ticket and design, customise with your personal message and details, and place your order through our website. We’ll take care of the rest!
Can I return a personalised ticket?
Due to the custom nature of our personalised tickets, we cannot accept returns as they are uniquely made for you and cannot be resold. However, if there is an error on the ticket (e.g., incorrect details)naturally we will correct it and repost free of charge. Mistakes do happen, and we will do our best to rectify any issues promptly. Please contact us as soon as possible via email if you spot an error.
Do you offer a faster delivery option?
Yes! If you are in a hurry, we offer an option to send some tickets electronically via email as a PDF, allowing you to print the ticket at home and avoid postal delays. If you don't see the option on your ticket do contact us and we will sort this out for you!
What payment methods do you accept?
We accept all major credit cards, as well as other popular payment options like PayPal, Google Pay, and Shop Pay. This allows you to choose the method that best suits your needs for a smooth and secure checkout process.